Job Description
The Banquet Captain plays a supervisory role by directing Banquet Servers in ensuring a pleasant
experience for Sodexo Live! guests who attend catered breakfasts, coffee breaks, luncheons, dinners, receptions and other organized group affairs involving food and beverage service.
This position will typically work within a Convention Center or other events venue environment and will occasionally work at off-site locations. They may oversee the service team for as few as ten or as many as hundreds of guests. Style of service may range from casual to formal, involving passed cocktails and hors d'oeuvres, buffets or highly coordinated multi-course meals in which each guest is served at the same time.
Location: North Charleston Coliseum and Performing Arts Center
The Banquet Captain will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the Banquets team provides exceptional customer service while maintaining Sodexo Live!'s standards for safety, cleanliness, sanitation.
Supporting Actions:
• Ensure that servers follow all Sodexo Live! uniform and grooming standards.
• Provide instruction during pre-shift meetings. Ensure clear and complete understanding of event
flow, needs and assignments.
• Ensure that servers follow established procedure for time and attendance and taking assigned
meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
• Participate in and foster positive team relations with front and back of house and management.
• Greet each guest who enters Banquets areas; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
• Perform other related duties, tasks and responsibilities as required from time to time.
All staff members must pass and maintain a 10 year federally mandated background check.
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