Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location: Responsibilities: Must be able to effectively communicate, both verbally and written, with all level of employees and
guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper
uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving
problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet
appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow
employees.
Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
Replenish all liquor, beer and wine as needed in the bar during the shift.
Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
Assist in opening and closing side-work as assigned.
Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
Assist with maintaining beverage cost.
Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
Retrieve all food items from kitchen and deliver to customers according to proper service standards.
Ensure overall guest satisfaction.
Education & Experience:
• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• At least 1 year of progressive experience in a hotel or a related field required.
Physical requirements:
• Flexible and long hours sometimes required.
• Very heavy work - Exerting in excess of 100 pounds of force occasionally, and /or 50 pounds of force
frequently and/or 20 ponds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
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