divh2Customer Service Coordinator/h2pReady to deliver exceptional service? Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the worlds leading home appliance brands. If youre a strong communicator with a background in logistics customer service and thrive on problem-solving and building positive relationships we want to hear from you./ppAs a Customer Service Coordinator, youll be the first point of contact for Whirlpool customers and installers managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as youll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRSTs internal teams. From performance tracking to problem resolution, youll help deliver on CRSTs promise of safe, reliable, and responsive service./ppWhat Great Looks Like/pulliCalm under pressure and able to manage multiple Whirlpool customer needs at once/liliClear, empathetic communicator who listens and responds effectively/liliDetail-oriented with strong follow-through on documentation and service updates/liliPositive, team-first attitude with a focus on solutions/liliDriven to meet Whirlpools service-level expectations and customer satisfaction goals/li/ulpQualifications/ppRequired/pulliHigh school diploma or GED/liliFluency in both English and Spanish to communicate effectively with team members/liliProven experience in logistics customer service (transportation, distribution, or related industry)/liliStrong communication skills, verbal and written/liliProficiency in data entry and customer management systems/liliFlexible, reliable, and punctual for assigned shift./li/ulpPreferred/pulliAssociate degree or equivalent experience/liliExperience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination/liliSkilled in handling escalations and conflict resolution in high-pressure environments/li/ulpWhy CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, youll find opportunities to grow, contribute, and make an impact in a company that values relationships and results./ppThe CRST Core Values/ppSafety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities/ppEEO Statement/ppCRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws./ppLets Build Something Great/ppApply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional customer service starts here./p/div
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