Customer Service Representative Job at ROCS Grad Staffing, Rockville, MD

VFhlZUx6NWV3M2JVbmhENFhxRTN5dzQ3UGc9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Why You Want to Work Here:

Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.
  • Provide friendly, solutions-focused assistance to ensure customer satisfaction.
  • Troubleshoot and resolve issues related to orders and returns using internal systems.
  • Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.
  • Accurately document customer interactions in CRM or ticketing systems.
  • Maintain a strong understanding of company products, policies, and procedures.

Requirements:

  • Ability to stay calm and organized in a fast-moving, high-volume environment.
  • Strong multitasking, problem-solving, and time management skills.
  • Clear and professional communication skills—both written and verbal.
  • Self-starter who is comfortable learning new systems and working independently or as part of a team.
  • Positive attitude with a willingness to take initiative and help wherever needed.

Preferred Qualifications:

  • 1–2+ years of experience in customer service, retail, or a client-facing support role.
  • Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).
  • Background in e-commerce, retail operations, or order fulfillment support.

Job Tags

Similar Jobs

Christus Health

EKG, Electrocardiogram Technician - Cardiology General - PRN Job at Christus Health

 ...Report erratic operation of equipment to supervisor and/or Bio-Medical personnel. Observe all pertinent personal and patient safety...  ...minimum of one (1) year experience in a hospital or physician office environment. Licenses, Registrations, or Certifications... 

Scioto Services

Cleaning Technician | Weekends Only | Oberlin, OH Job at Scioto Services

 ...speak English. A pre-employment drug screen and criminal background check are required. Able to lift up to 30- 50lbs.~ Commercial cleaning or relatable skills preferred Job Duties: As you might expect, cleaning is at the heart of what your job will entail.... 

Solomon Page

Travel RDN - Registered Dietitian Nutritionist - $2,252 per week Job at Solomon Page

 ...Solomon Page is seeking a travel RDN - Registered Dietitian Nutritionist for a travel job in Seattle, Washington. Job Description & Requirements ~ Specialty: RDN - Registered Dietitian Nutritionist ~ Discipline: Allied Health Professional ~ Start Date: 08/0... 

Gentle Dental

Dentist Job at Gentle Dental

 ...make a difference in the lives of the people in your community! Office Location: ~ GD Coburg Station - 440 Coburg Road, Suite 104 Eugene, OR 97401 Benefits Include: ~ Healthcare package (Medical, Dental, Vision)~ Short and long term disability ~401K and... 

Marvin

Canvasser Job at Marvin

 ...employees and representing the organization at shows, events, and in store at retail locations to generate qualified leads for design consultations. Regularly report on performance needs and metrics of the market. Develop and manage the staffing plan and schedules...