Job Description

Desktop Technical Support (ENTRY LEVEL) Location Denver, CO : Varstaff is currently searching for an IT Support Technician II. This position is just standard desktop support, customer service mindset, high energy and customer engagement. $20-$22 an hour. This is an immediate need. *MUST BE ONSITE IN ENGLEWOOD, CO* Responsibilities:

• Setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
• Provide basic network support ensuring desktop and other networked peripherals full connectivity.
• Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
• Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
• Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.
• Support organizational efforts and maintaining policies and procedures in the IT Department
• Assist with the creation and maintenance of local site IT systems documentation.

Skills:

• Customer/solution ownership, an overall drive for excellence.
• Team focused with the capacity for knowledge sharing
• Written and verbal communication skills with end users
• Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
• Ability to understand user and business needs and translate to technical solutions
• Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
• Comprehensive troubleshooting skills of industry standard hardware and software products/services

Education:

• Associate's Degree in a related field of study with 2 or more years of relevant experience.
• Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.

(reference req #: 36102628)

Job Tags

Full time, Local area, Immediate start,

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