Job Description
We are looking for a dedicated Help Desk Analyst I to join our clients team in Chicago, IL. In this role, you will provide hands-on technical support to ensure seamless operations for our staff while upholding excellent customer service standards. This is a long-term contract position that requires onsite presence five days a week.
Responsibilities:
• Provide technical assistance with software installation, configuration, and troubleshooting for workstations.
• Support desktop and laptop hardware components, including messaging clients, web browsers, antivirus software, and office productivity applications.
• Assist in the setup and maintenance of Cisco IP Telephony systems, including handset administration and cabling.
• Configure and troubleshoot wireless devices approved by the organization.
• Deliver exceptional customer service to resolve computer-related issues and advocate for staff needs.
• Maintain knowledge of collaboration equipment and provide audio and video assistance for office staff.
• Collaborate with IT teams to assess and define user requirements for technology solutions.
• Write and organize technical procedures to support IT operations.
• Perform tasks requiring physical labor, such as moving equipment or accessing network jacks under desks.
• Travel occasionally to meet business needs, sometimes with short notice.
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