Help Desk Analyst I Job at Robert Half, Chicago, IL

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  • Robert Half
  • Chicago, IL

Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst I to join our clients team in Chicago, IL. In this role, you will provide hands-on technical support to ensure seamless operations for our staff while upholding excellent customer service standards. This is a long-term contract position that requires onsite presence five days a week.

Responsibilities:

• Provide technical assistance with software installation, configuration, and troubleshooting for workstations.

• Support desktop and laptop hardware components, including messaging clients, web browsers, antivirus software, and office productivity applications.

• Assist in the setup and maintenance of Cisco IP Telephony systems, including handset administration and cabling.

• Configure and troubleshoot wireless devices approved by the organization.

• Deliver exceptional customer service to resolve computer-related issues and advocate for staff needs.

• Maintain knowledge of collaboration equipment and provide audio and video assistance for office staff.

• Collaborate with IT teams to assess and define user requirements for technology solutions.

• Write and organize technical procedures to support IT operations.

• Perform tasks requiring physical labor, such as moving equipment or accessing network jacks under desks.

• Travel occasionally to meet business needs, sometimes with short notice.

• A+ or Network+ certification is required.
• Strong communication skills, both written and verbal.
• Excellent organizational and administrative abilities.
• Proven customer service skills and ability to work under pressure.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access, Outlook).
• Familiarity with Active Directory and Office 365.
• Solid knowledge of Windows 10 and basic troubleshooting.
• Ability to adapt working hours and handle occasional physical labor up to 50 lbs.

Job Tags

Long term contract, Work at office,

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