Job Description

Overview

Location: Onsite/Hybrid, Pittsburgh PA

Job Type: Full Time

Work Authorization: US Citizen / Green Card

The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator. Ideal candidates must have at least 3-5 years in help desk and server administration experience.

Responsibilities

Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
Install, configure, and maintain operating systems, applications, and system updates
Perform routine maintenance to ensure optimal performance of equipment
Provide remote support and troubleshooting for users working from home
Assist with employee onboarding and offboarding
Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
Manage server and network related issues providing level 1 troubleshooting support
Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
Assist in any computer repair/PCBuilds, and maintenance

Qualifications

Experience

3-5 Years of general networking experience
Strong experience providing technical support for Microsoft 365 applications
Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
Strong experience in Domain Name Systems (DNS), and Domain Administration
Experience managing, configuring, and maintaining VPNs - Global Protect a plus
Knowledge of security system platforms- Genetec a plus
Experience using FTP management systems such as CrushFTP- a plus
Employee onboarding and offboarding experience- preferred
Strong experience in IP Phone System support, installation, and maintenance
Experience in PC Builds/Computer repair/maintenance
Experience using Veeam or any related system backup software preferred

Job Tags

Full time, Immediate start, Remote work, Work from home,

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Help Desk / Systems Administrator Job at A.C.Coy Company, Pittsburgh, PA

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