Job Description
Company Overview:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
About the Role:
Licensed Customer Care Agent
Job Summary:
Active Accident & Health or Life & Health resident insurance license is required
One of the fastest-growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits, while also cross-selling our other products. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.
High earning potential – 1st-year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential.
Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location.
Essential Duties and Responsibilities:
This department focuses on post sale calls throughout each division to current policy holders.
Agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits, while also cross-selling our other products.
Skills/Abilities:
Strong Work Ethic and Ability to Build Client Relationships
Solutions focused Mindset
Propensity to Advocate for Consumers and Be a Sales Team Liaison
Recent Technology Skills & the Ability to Multi-Task
Coachability & Adaptability
Positivity & Effective Communication Skills
Education and Experience:
Recent insurance, call center, or work-from-home experience required
Sales experience beneficial but not required
High school diploma or GED required
Accident & Health or Life & Health resident insurance license is required
Ability to complete AHIP and additional onboarding requirements by a given deadline
Requirements:
Prolonged periods of sitting at a desk and working on a computer
Hardwired high-speed internet connection with a minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Additional Information:
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Job Tags
Holiday work, Full time, Temporary work,