Job Description

They say you can hear someones smile over the phone! We are seeking a Full Time Phone Operator to join our team in providing exceptional service to our hotel guests. Your effective and engaging communication will be the key when speaking to your fellow Colleagues and Guests. You will turn moments into memories throughout our Guests journey from their prebooking welcome to inquiries throughout their stay and a warm farewell experience that they will never forget. 

What is in it for you:

• $22.93 per hour 
• Employee travel program offering discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical dental vison insurance available for all fulltime colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!

Key Responsibilities: 

• Consistently offering friendly professional and proactive guest service over the phone and through text messaging.
• Take ownership of each call respond to requests and answer questions while providing exceptional service.
• Handle and distribute faxes voice messages and written messages for internal and external guests.
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through our amenities and services.
• Promote our loyalty program.

Qualifications :

• Service focused personality is essential and previous experience working in a guestservice position is preferred
• Computer savvy and working proficiency with Microsoft Office applications preferred
• Written verbal and comprehensive fluency in English; additional languages are an asset
• Ability to work well under pressure in a fast paced environment
• Must hold valid authorization to work in the USA
• Availability to work evenings weekends and holidays

Remote Work :

No

Employment Type :

Fulltime

Job Tags

Hourly pay, Holiday work, Full time, Remote job, Worldwide, Weekend work, Afternoon shift,

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