Job Description

Job Description

Job Description

Description:

We are Hiring!

Job Posting: Point of Entry Samaritan Center

Location: M-F 8:30-4:30
Employment Type: Full Time

Salary: $20.50

General Description

Serves as Initial point of contact to individuals entering the Samaritan Center, requiring the ability to maintain a professional, compassionate, and welcoming atmosphere. Provides crisis intervention, assist with emergency housing needs and provide referrals within the community. Assists vulnerable individuals and/or families with short-term emergency housing needs, including linking them to the appropriate in-house staff for additional assistance.

Essential Duties and Responsibilities

• Greets clients and complete data entry intake process.
• Conducts assessments and/or pre-screenings with individuals.
• Provides crisis intervention, both in-person and on the phone.
• Provides information and referral, housing search assistance, etc. to clients.
• Maintains all program materials in an appropriate manner.
• Completes assigned paperwork and statistical data in an accurate and timely manner.
• Determines initial need and refer to in-house staff or provide community information to facilitate appropriate linkages.
• Assists in the receipt of applications and gathering of supporting documentation, providing information to applicable in-house staff.
• Reviews all motel billing, disputing any inaccuracies, then performing data entry for web invoicing and billing DSS as applicable.
• Assists in processing activities associated with initial and ongoing case maintenance.
• Refers to in-house service providers.
• Is familiar with and enforces funding contracts related to the program and the program rules/policies.
• Maintains and update client information through data tracking programs and hard copy files.
• Assists in the gathering and data entry of information associated with
• monthly/ quarterly/ annual reports.
• Maintains confidentiality of every client.
• Is responsible for answering phones, transferring to appropriate staff, filing and maintaining control of the front reception area ensuring individuals are seen in a timely manner.
• Assists with the management of client files/filing.
• Provides in-house backup to other Samaritan Center staff and volunteers when required on site and at the Shelter when necessary.
• Assists in daily janitorial duties which include maintaining front office area, restrooms, pantry area and trash disposal.
• Completes special projects assigned by supervisor or director.
• Attends required meetings/trainings.
• Adheres to policies and procedures of agency.
• Completes other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Qualifications

Education: High School diploma or GED. Associate’s degree in health and/or human services preferred.

Credentials: Valid NY State Driver License and access to a reliable vehicle

Experience: Two years’ experience in similar work setting, providing customer service, crisis intervention and mediation skills to diverse populations Relevant years of experience and education will be considered

Additional Qualifications:

• Ability to maintain absolute confidentiality of all records reviewed including consumer records, employee records and billing records.
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Working knowledge of community resources and funding systems external to the agency.
• Possess excellent verbal and written communication skills.
• Ability to analyze and interpret data and to handle problem resolution.
• Correctly follow procedures for mandated reporting and responding.
• Ability to work independently and as part of a team.
• Ability to understand written, oral and computer instruction.
• Willingness to work a flexible schedule, based upon needs of the Agency.
• Ability to multi-task and prioritize duties.
• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
• Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.

EMPLOYER’S DISCLAIMER:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job- related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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