Job Description

Job Description

Job Description

The Professional Sport Bilingual Program Manager is an individual contributor responsible for coordinating and executing client testing programs within the professional sport teams for Drug Free Sport International and International Doping Tests & Management (DFSI-IDTM). This role provides hands-on logistical, operational, and bilingual support (Spanish/English) to ensure accurate and timely delivery of testing services. Key contributions include working with clients and clubs, independent contractors, and internal teams domestically and internationally to ensure seamless program execution and high-quality service experience. 

Key Responsibilities

Service Support

• Serve as an operational point of contact for assigned professional sport clients including baseball.
• Communicate clearly and professionally in both required languages, supporting international and bilingual stakeholders including personnel and athletes.
• Execute client requirements through actionable testing plans and timelines.
• Maintain strong relationships with leagues, teams, and testing partners.
• Support domestic and international testing initiatives including coordination of logistics, time-zones and geographies.
• Provide bilingual communication support for documentation, instructions, and real-time issue resolution.
• Coordinate and lead baseball-focused educational sessions and presentations, facilitating bilingual (English-Spanish) delivery to engage diverse audiences.
• Understand and apply quality principles to daily responsibilities and collaborate with others on quality objectives.

Testing Program Operations and Logistics

• Coordinate all logistical elements of assigned testing programs including scheduling; site coordination; contractor assignment; supplies; documentation; and other items as required.
• Ensure testing activities are executed in alignment with contractual and internal requirements.
• Monitor execution timelines and proactively resolve operational issues during full program cycle.
• Achieve and maintain certification in applicable client-base testing and stay up to date with industry standards and best practices to fully understand the collection cycle and support collector training.
• Provide on-site coordination at collection sites including domestic and international travel, as necessary.
• Identify recurring operational issues and recommend process improvements.
• Collaborate with internal teams (e.g., operations, network engagement, finance) to streamline workflows.
• Contribute to the refinement of testing coordination and education best practices.
• Execute other applicable duties as assigned.

Independent Contractor Coordination

• Coordinate and communicate testing assignments to independent contractors.
• Ensure independent contractors are properly supported before, during and after testing events.
• Act as a first-level escalation point for operational challenges in the field, including non-standard office operating schedule (e.g., evenings and weekends). 

To successfully perform this role, the individual must be mature, accountable, highly detail-oriented, organized, self-motivated, and excel in a fast-paced, time-sensitive environment. Essential qualifications include but are not limited to:

• Bachelor’s degree in administration, business or related field, or equivalent professional experience.
• Fluency in English and Spanish (written and verbal).
• Minimum two years of experience in program coordination, client services, operations, or a related field.
• Strong organizational skills with the ability to manage multiple programs simultaneously in a highly deliverable environment.
• Excellent communication and interpersonal skills, with a client-focused approach.
• Highly credible and ethical.
• Ability to work independently and collaboratively within a team.
• Independent thinker and solution oriented.
• Proficient in Microsoft 365 including intermediate Excel.
• Flexible and adaptable, thriving under tight deadlines and urgent requests.
• Pass a pre-employment screening including background check, drug test, transcript verification, and confidentiality agreement.
• Authorized to work in the United States without current or future employer-sponsorship.

Competencies

Organizational Agility: Strong planning and multitasking skills, with the ability to adapt to changing priorities. 

Planning and Organizational Development: High ability to efficiently organize and prioritize multiple tasks and delivers the finished product with meticulous attention to detail. 

Communication: Clear communicator with the ability to influence across departments. 

Customer Focus: Committed to internal and external service excellence. 

Integrity and Accountability: High ethical standards, dependable execution, and ownership of results. 

Self-Motivated and Independent Work Ethic: Demonstrates strong ability to work autonomously, manage time effectively, and deliver high-quality results in a remote or hybrid work environment with minimal supervision. 

All external applicants must submit a cover letter and resume. This position is desired to be filled as soon as possible, and application materials will be reviewed on an ongoing basis until filled. 

Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law. 

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