Service Desk Job at Paul Mitchell Advanced Education, Carrollton, TX

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  • Paul Mitchell Advanced Education
  • Carrollton, TX

Job Description

  • About Company:

    MISSION STATEMENT Our school's mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow.

    "Our purpose: To develop technically strong professionals who have been given the skill set to be successful in the industry. "

    About the Role:

    The Service Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

    Minimum Qualifications:
    • High school diploma or equivalent.
    Preferred Qualifications:
    • Strong customer service and communication skills (verbal and written).
    • Ability to explain technical issues in non-technical language.
    • Strong problem-solving and critical-thinking skills.
    • Ability to work independently and as part of a team.
    • Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
    • Responsibilities:
    • He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue
    • He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team
    • Telephone Script for Prospective Future Professionals.
    • He or she provides accurate service prices and promotes monthly service and Take Home promotions.
    • He or she follows the Meevo scheduling procedures.
    • He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest
    • follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager.
    Essential Job Functions:
    • He or she provides the first impression of the school and accommodates all guests who call or enter the
    • facility using the proper dialogue.
    • He or she facilitates the service guest welcome and check-in, service completion, and guest checkout.
    • He or she is knowledgeable about all Take Home products and services offered and can recommend additional
    • services and Take Home products.
    • He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan.
    • He or she follows the daily opening and closing procedures and balances the cash drawer using the
    • Meevo procedures. He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and
    • admissions call scripting when assisting service guests and prospective Future Professionals via telephone.
    • He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest
    • service reservation follow-up calls.
    • He or she resolves service guest challenges promptly and efficiently and follows the service refinement,
    • communication, and documentation procedures.
    • He or she attends Pow Wow meetings (as needed), service desk meetings, monthly Town Hall meetings, team
    • training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza.
    • He or she monitors the guest wait time and works with the service host and ticket leader to expedite
    • extraordinary guest service.
    • He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest
    • seating and Take Home areas.
    • and graduation celebrations to sustain the school culture and supports the Guest Service Leader in
    • communicating the extraordinary service experience and sales strategy and plan.
    • He or she may be asked to perform other tasks as needed that do not appear on the job description.

    • **Work is performed in an indoor environment and requires standing, bending, walking,

    repetitive motion, and vision to monitor.**

    **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

    functions.**

Job Tags

Night shift,

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