Job Description

Who We Are:

 

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and asks how do we become more “student ready” so that we may better serve our students. We believe that through education we are able to empower change and build healthy communities. Our community works hard in the service of students and supports one another like a family. 

 

What We Offer:

 

At National Louis University we offer our employees an innovative environment to work together and inspire the ideas that will make an impact. As our external environment changes, our employees are provided the opportunities and tools needed to grow both personally and professionally to remain successful. NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Benefits.

 

Job Summary:

 

The Student Success Coach is an integral component of the signature undergraduate student experience at NLU, actively working towards supporting student transitions, persistence toward graduation, student satisfaction and sense of belonging, and sustainable employment in their major upon completion. The Coach will be responsible for providing intensive academic advising and support to a caseload of approximately 125 undergraduate students and serving as a guide for academic, career, and personal success while also connecting the students to wraparound supports and university resources. The ideal coach will be proactive in communicating with students and building confidence around their ability to persist at the post-secondary level and successfully transition to the workforce post-bachelor’s degree. The role includes proactive direct student advising, ensuring students stay on track and meet academic milestones and degree requirements. The Coach works in close partnership with faculty and several other University departments to provide students a comprehensive support model and effective referrals. Additionally, the Coach provides and promotes opportunities for community-building and learning through out-of-classroom student programming. The Coach must be an influential, passionate, equity-minded individual with experience working with first-generation and underrepresented college students to drive change and problem-solve. The candidate must have a general belief that all students have the ability to succeed and be personally driven to change the opportunity gap that currently exists in education and presents barriers toward a successful transition to college and persistence towards graduation.

• Provide direct academic advising and coaching support to a caseload of undergraduate students from their transition to NLU until graduation.
• Ensure students are meeting their degree requirements by registering them for courses, modifying their degree plans on a quarterly basis, and effectively communicating the curriculum and graduation requirements for each major and in accordance with university policies.
• Provide additional guidance on maintaining satisfactory academic standing for students entering academic warning, suspension, or probation.
• Support students in major selection and career exploration, as well as help build students’ self-advocacy y on campus by helping them access available wraparound supports and be actively engaged in referral process, and follow-up.
• Use in-person engagement (sometimes modified to virtual face-to-face engagement) and technology (texting and calls) for interventions to stay in close communication with their caseload of students – using developmental and intrusive advising practices as well as motivational interviewing when students are struggling to overcome barriers.
• Maintain accurate and timely student records in platforms such as: BANNER, EAB, and Smartsheets, for which training will be provided.
• Build collaborative relationships with department chairs, faculty and Career Bridge staff to ensure a cohesive student experience for caseload.
• Attend Student Success Collaboration meetings and Career Success Team meetings regularly in order to provide a bridge between students, faculty, and career development.
• Share planning and execution responsibilities for the following coaching team-led events: Summer Melt, Y1 Majors Exploration Day, Flight Night, Y2-Y3 Registration and Transition events, Study Tables, Ramp Week, Summer and Winter Melt programming.
• Assist in participation and/or promotion of events, programming and services offered by other University departments such as Student Engagement, Career Bridge, Learning Support, Office of Disability and Access Services, Student Finance Office and more.
• Work with the Associate Director of Student Success in Chicago to maintain and revise the student support model and wraparound resources to best serve students’ needs while being open to changing policies and practices as needed.
• Complete other duties as assigned to support student transitions, persistence toward graduation, student satisfaction, and sense of belonging, and sustainable employment in their major upon completion.

• Bachelor's Degree in Education Counseling, or Social work or closely related field, Master's Degree preferred.

 

• 3+ years of professional experience in youth development with a proven track record of driving student outcomes and successfully leading high priority initiatives.

 

• Passionate about higher education and specific experience working with underrepresented and first generation college students.

 

• Detail oriented, organized, and skilled at managing multiple projects in complex environments.

 

• Comfortable with change and managing change efficiently with a team of coaches.

 

• Energized and supportive personality-motivated to collaborate and further grow a team to de data-driven, student-centered and impactful to Pathways and the Undergraduate College as a whole.

 

• Relationship Building/Networking:  Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of clients. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that he/she will be a trusted ally and is careful to act in ways that reinforce that trust over time.

 

• Project Management:  Manages each stage of a project to ensure that commitments are met in a manner that is timely and within budget. Clearly defines roles and responsibilities, determines necessary resources, and monitors project performance through appropriate systems and procedures.

 

• Building Student Confidence and Engagement:  Expresses genuine confidence that students can (and will) be successful as learners. Works closely with team and faculty to encourage active participation and instill a sense of belonging in all students. Uses change management when issues are presented and seeks to find student-centered solutions.

 

• Detail Orientation/Quality Focus:  Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages other to have similar standards.

 

• Ethics, Integrity, Values:  Demonstrates an unwavering commitment to do what is ethically "right". Consistently tells the truth unless doing so would violate confidentiality or compromise the safety or privacy rights of students or others. Behaves in a manner fully consistent with stated intentions and commitments, even when there is no one to witness activities.

 

• Interpersonal Communication:  Communicates effectively and appropriately. Uses good judgement as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point.

 

• Learning/Growth Ability:  Tends to learn new skills quickly on his/her own AND apply them both quickly and effectively to work situations.

 

• Sensitivity/Compassion:  Shows genuine sensitivity to the needs, feelings and capabilities of other people. Deals with others in a pleasant manner. Treats other with respect and consideration.

 

• Team Orientation:  Is an effective team player who adds complementary skills and contributes valuable ideas opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

 

Work Environment/Physical Demands/Travel Requirements:

 

The Student Success Coach will be assigned to the home campus of Chicago. Occasional travel to other campus will be required. Occasional evening or weekend hours will be required.

 

 

NLU Inclusion Statement:

 

National Louis University is deeply committed to serving its community, advancing access and equity, and ensuring that all individuals are welcomed and valued. We are dedicated to fostering a culture where diversity, equity, and inclusion remain at the core of who we are. These are more than just words to us: they are truly a way of life for the NLU community. We recognize that differences in abilities, age, ethnicity, gender (identity and expression), race, religion, sexual orientation, socio-economic status, and background bring richness to our work environment. We affirm diverse perspectives, innovative contributions, and authentic presentations of self from every member within the NLU community. We believe inclusion is grounded in the actions we intentionally take each day. Our goal is to inspire and empower NLU employees and community members to cultivate an environment where we collectively focus on uplifting and advancing our institutional culture.

Please Include the following along with your application:
- Resume (Required)
- Cover Letter (Optional)

NLU Employees please also submit an Internal Posting Form

Job Tags

Full time, Remote job, Summer work, Work at office, Field, Trial period, Travel, Night shift, Afternoon shift,

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