Job Description

Job Description

Job Description

Kinn is opening its second flagship store - this time in the heart of New York City - and we’re looking for a strategic, service-obsessed leader to bring it to life.

This isn’t your typical store manager role. You’ll be the boots-on-the-ground builder of our East Coast presence, launching our NYC location from scratch. From setting up operations and staffing the team, to curating in-store experiences and executing flawless merchandising, you’ll own every detail that makes this store a true extension of the Kinn brand.

We’re a modern fine jewelry company rooted in craftsmanship, heritage, and storytelling. As a fast-growing, founder-led business, we value people who move quickly, think beyond their lane, and take pride in building something meaningful and enduring. If you’re a natural leader with an eye for luxury and a love for building teams and culture, we’d love to meet you.

What You’ll Do

• Lead the launch of our NYC flagship store from pre-opening to daily excellence
• Own all in-store operations, including scheduling, inventory management, visual merchandising, and reporting
• Hire, train, and develop a high-performing team that delivers a warm, elevated customer experience
• Partner with HQ and our LA Flagship to translate Kinn’s brand, rituals, and service standards into the physical space
• Create and implement clienteling strategies to build community and long-term relationships
• Execute merchandising and product storytelling that aligns with both retail and brand goals
• Ensure operational readiness across systems, staffing, security, and compliance
• Collaborate with marketing and brand to activate local events and store experiences
• Set and achieve ambitious sales targets while delivering exceptional service
  
   

You Might Be a Fit If

• You’ve opened and/or managed a high-touch retail store, ideally in luxury, jewelry, or fashion
• You know how to build and scale store operations and processes from the ground up
• You’re a culture and people builder - your teams love working with you
• You have a sharp eye for visual presentation and product storytelling
• You’re highly organized, thrive in fast-paced environments, and don’t mind rolling up your sleeves
• You love delivering an experience that makes people feel something not just selling a product

Your Experience

• 5+ years of retail leadership experience, with at least 2 years managing a team
• Experience in luxury or high-end customer experience strongly preferred
• Proven ability to meet and exceed sales goals
• Strong operational and inventory management skills

Benefits 

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) plan with a 4% company match
• Paid time off
• Employee discount on Kinn jewelry
• Annual Holiday Party
• Invitations to pop-ups and other company events

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