Compensation: $19–$21 per hour (based on experience)
Benefits: Medical, dental and vision insurance available
Location: Chicago, IL
Work Model: On-site with on-call responsibilities
Reminder: Disclosing compensation and benefits is both company policy and required by law in many states.
LaSalle Network is hiring a Help Desk Analyst to join a fast-paced, collaborative IT team supporting a growing organization within the medical community. This role is ideal for a tech-savvy problem solver who thrives in a service-driven environment and takes pride in delivering timely, high-quality support.
As a Help Desk Analyst, you’ll be on the front lines of IT—supporting end users, resolving technical issues and helping implement new technologies that keep the business running smoothly. You’ll work closely with internal teams, participate in on-call rotations and support key business events where technology matters most.
What’s the job?
Deliver friendly, timely and high-quality Help Desk support to end users across approved locations
Participate in the IT on-call rotation, including after-hours support as needed
Configure, maintain and support business-provided hardware, software and online solutions
Triage, diagnose and resolve technical issues related to applications and devices
Support critical business activities, including large-scale events, trainings and meetings
Assist with the rollout and integration of new technologies
Train end users and peers on IT tools, systems and best practices
Maintain accurate service tickets and documentation using KACE
Coordinate visits to regional offices and remote sites for hands-on IT support
Collaborate with peer teams and contribute to ongoing IT maintenance efforts
Continuously develop technical skills and participate in career development initiatives
What’s needed?
CompTIA A+ certification (or in progress), an Associate’s or Bachelor’s degree in a related field, or equivalent applicable certifications and/or entry-level IT Help Desk experience.
Foundational knowledge of desktop support, hardware, software and troubleshooting best practices
Strong customer service mindset with a professional, approachable and solution-oriented attitude
Clear, calm communication skills with the ability to explain technical concepts to non-technical users
Ability to prioritize tasks, multitask and execute with urgency in a fast-paced environment
High level of accountability, integrity and ownership of work
Willingness to participate in an on-call rotation and provide after-hours support as needed
Ability to lift up to 50 pounds and perform physical tasks associated with IT support
What’s in it for me?
Competitive hourly pay with room to grow
Medical, dental and vision insurance
Hands-on experience in a collaborative IT environment
Exposure to enterprise-level systems and technologies
Opportunity to build technical skills and advance your IT career
If you’re a Help Desk Analyst who enjoys solving problems, supporting people and working in a team that values speed, quality and accountability, this is your chance to make an impact.
Apply today and take the next step in your IT career.
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